SAx CEM: 360° view of your subscribers
Understand your subscribers. Boost their satisfaction. Monetize their experience.
Strengthen your relationship with customers at every touchpoint
Use our customer experience management solution to get relevant insights and ensure customers receive the best experience throughout their customer journey.
- Better engage for natural conversion, bring value to your customers, while lifting your marketing campaign effectiveness.
- Offer a seamless and personalized experience that boosts loyalty and advocacy.
- Go beyond Customer Services, improve satisfaction and reduce resolution timeline.
Empowers marketing, care and network teams to create an end-to-end customer experience strategy
Build your customer experience monitoring and management on actual customer information and feedback: get real-time insights on your customers’ needs, preferences, complaints, and 360 behaviors using data, voice and SMS services.
Listen to the customer voice. Use a customer–centric mindset for all your business decisions – from product definition, to customer base management, to network optimization & development.
See how SAx CEM addresses your business needs
SAx CEM brings together SAx Care and SAx Marketing advantages
Care insights and analytics designed to optimize customer satisfaction and reduce resolution timelines. Strengthen loyalty & retention and improve operations efficiency
Marketing analytics, designed for marketing activities: segmentation optimization, targeted campaigns, portfolio management and data monetization.
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Subscriber Analytix at a glance
- Subscription-based reports offering subscriber analytics essentials.
- Cost effective introduction to analytics.
Subscriber Analytix in the cloud
- Access full suite of SAx applications in our secure cloud.
- Quick to set up, no infrastructure impact.
Subscriber Analytix enrichment and modeling components
- Integrate best-in-class methodologies into your data flows.
- Understand user engagement, categorize traffic and devices.