Case study

Tier 1 US wireless carrier reduces handset returns, handle times, and customer churn

A Tier 1 U.S. wireless carrier was looking for ways to reduce care costs and improve customer experience, all while reducing churn. The Inovvo Care solution, part of the Subscriber Analytix product suite, was deployed to 30,000 care users to pull together network, device and customer information at the point of care.

This enabled customer service representatives to quickly diagnose customer problems and drive first-call resolutions using an integrated dashboard.

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